Frequently Asked Questions

These FAQs are designed to provide a better understanding of Insure Fitness Group policies and member benefits. Personal trainer insurance is our most popular plan, however, we cover over 500 modalities. Read on to discover our most frequently asked questions.

Please visit our policy exclusions page for a comprehensive list of what is not covered.

No. Each licensed practitioner is responsible for their policy.

To file a claim, please contact our Operations Team at sarasota.bsd.operations@ajg.com to start the claim process. The Operations Team will verify your coverage and have you complete a Claim Summary Form, there may also be requests for additional supporting documentation depending on your situation. Our team will handle the rest from there and contact you with the next steps.

All 50 United States are covered.

No. There is no minimum or maximum.

It must be in the practitioner’s name.
Yes, we offer monthly payment options through PayPal’s Pay Monthly credit program. While we recognize the convenience of monthly payments, we recommend the traditional option of paying in full upfront to avoid any credit checks. The PayPal Pay Monthly credit program a financing option takes the total cost of your policy, plus a small service fee, and breaks it up over your selected payment period. Using PayPal’s Pay Monthly option is subject to a credit check and there is no interest if you pay off your policy within the first 6 months. After 6 months interest fees may apply.

Yes, if your policy was in effect at the time of the incident. All Insure Fitness Group policies are Occurrence Form Coverage, you’re covered as of the date the injury occurred, not the date the claim was made.

Log into your customer portal to download, save, and print a new proof of insurance at no cost.

Your Insure Fitness Group policy goes into effect immediatelyApply here

An additional insured is a person, place, or organization added to your policy who can benefit from your coverage should a claim occur that also impacted them. By naming them as an additional insured, you are extending your coverage to them, it is not a policy of their own.

Per occurrence means the maximum amount of coverage available for each incident resulting in a claim. Insure Fitness Group offers $1 million in liability coverage per occurrence, or per single claim. Annual aggregate is the maximum amount of coverage available to you for all incidents that occur during a policy year. Insure Fitness Group offers an annual aggregate of $3 million per year.

Get in Touch

Contact Us Now

Still have questions about our program or personal trainer insurance in general? No worries! Insure Fitness Group is available Monday through Thursday from 8 AM to 7 PM ET. On Fridays, we’re open from 9 AM to 7 PM ET. Leave us a message after-hours and we’ll get back to you ASAP! Contact us via online chat, telephone, or email, and we’ll get you the answers you need.

800-379-7799
info@insurefitness.com